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Get Expert Help for Grus Smart Home Devices
Explore our helpful resources for optimizing your smart home security and energy management products. Access easy-to-follow guides, videos, and articles tailored to make the most of your devices.
WE SUPPORT YOUR SECURITY AND ENERGY EFFICIENCY
Get help for your product
GasNet-S
Smart Gas Leakage Detector
GasNet-CM
Smoke & CO Detector
WattNet-3
Three-Phase Electric Meter
WattNet-1
Single-Phase Electric Meter
WattNet-X
Multi-circuit energy meter
AquaNet-M
Water Immersion Alarm
AquaNet-LD
Water Leak Detector
AquaNet-VM
Water Monitor Leak Valve
EcoNet-TE
Smart Thermostat - EU
EcoNet-TU
Smart Thermostat
EcoNet-HP
Heat Pump Thermostat - US
01
For Seamless Setup of Your Smart Home Devices
Easy Installation
Setting up a new device can be daunting. Explore our straightforward installation guide, equipped with clear instructions, tools needed, and step-by-step guidance for a hassle-free installation process.
02
Effortlessly Configure Your Devices
Setup Hassle-free
Let us guide you through the seamless configuration of your devices. Learn how to add devices to the app, adjust settings, and more in just a matter of minutes.
03
Maximize Your Smart Home Product's Potential
Product Use
Discover the full range of features and functionalities of your device with our comprehensive user guide. We'll show you how to make the most of your equipment effortlessly.
04
Quick Solutions for Common Issues
Troubleshooting
Encounter a problem? Don't fret. Our troubleshooting guide provides easy-to-follow steps to help you resolve common issues independently, empowering you to troubleshoot with confidence.
Here's what you can get once you download the app
Remote monitoring and management of devices
Real-time data and reports
Receive device status and security warnings
Flexible customization
Yes, you'll get more than that...
Download Grus app for your devices.
Take control with the Grus App! Our free application allows you to monitor and manage your home security and energy systems in real time, wherever you are. One tap is all it takes to secure and optimize your home.
Android 4.4+
For Android4.4 and above
iOS 9.0+
For iOS 9.0 and above
We care about protecting data. Here’s our
FAQS
Installation and Setup
Simply find the 'Sign Up' button at the top right of our website, then fill in some basic information including your email address, name, and a password. Once completed, click 'Submit' and your account will be created.
Product Features
You can find the detailed information about each product on their respective product pages. This includes specifications, usage conditions, and product features.
Troubleshooting
Typically, your order will be shipped within 2-3 business days after your order has been confirmed. The delivery time will depend on your location.
Warranty and Service
Once your order has been shipped, we will email you the tracking number. You can use this number to check the delivery status of your items.
What kind of network environment do smart home products need to operate properly?
Our products work with most home network environments. You generally only need a functioning Wi-Fi network, as well as a compatible phone or electronic device.
I'm not very technical. Do you have a dedicated technical support team who can help me set up and solve problems?
Absolutely, we have a dedicated technical support team. They are enthusiastic and professional and can help solve any issues you may encounter.
If I move, how do I reset my smart products?
You can refer to the product manual or the resources on our website to understand how to reset your devices. If you have any other questions or encounter difficulties, you can also contact our technical support.
Which operating systems are compatible with your application?
Our application is compatible with iOS and Android systems. You can search and download it from the Apple Store or Google Play Store.
What payment methods do you accept?
We accept a variety of payment methods, including credit cards, debit cards, PayPal, Apple Pay, and Google Pay.
Ready to start your smart life together?
Whether you have questions about specific products or are thinking about how to meet your home or business energy needs, feel free to talk to us.
Home Energy Efficiency and Security Solution Provider
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