Smart Home Energy Support

Explore our resources for optimizing your Grus smart home energy and security products. Access easy-to-follow guides, videos, and articles to maximize the efficiency and safety of your devices.

FAQS

Simply find the 'Sign Up' button at the top right of our website, then fill in some basic information including your email address, name, and a password. Once completed, click 'Submit' and your account will be created.

You can find the detailed information about each product on their respective product pages. This includes specifications, usage conditions, and product features.

Typically, your order will be shipped within 2-3 business days after your order has been confirmed. The delivery time will depend on your location.

Once your order has been shipped, we will email you the tracking number. You can use this number to check the delivery status of your items.

Our products work with most home network environments. You generally only need a functioning Wi-Fi network, as well as a compatible phone or electronic device.

Absolutely, we have a dedicated technical support team. They are enthusiastic and professional and can help solve any issues you may encounter.

If Wi-Fi AP name and password are not changed, it can be easily to migrate to anywhere without changes. Or else ou can refer to the product manual or the resources on our website to understand how to reset your devices. If you have any other questions or encounter difficulties, you can also contact our technical support.

Our application is compatible with iOS and Android systems. You can search and download it from the Apple Store or Google Play Store.

We accept a variety of payment methods, including credit cards, debit cards, PayPal, Apple Pay, and Google Pay.

How to Play with Grus Smart Energy Devices?

01

For Seamless Setup of Your Smart Home Devices

Easy Installation

Setting up a new device can be daunting. Explore our straightforward installation guide, equipped with clear instructions, tools needed, and step-by-step guidance for a hassle-free installation process.

02

Effortlessly Configure Your Devices

Setup Hassle-free

Let us guide you through the seamless configuration of your devices. Learn how to add devices to the app, adjust settings, and more in just a matter of minutes.

03

Maximize Your Smart Home Product's Potential

Product Use

Discover the full range of features and functionalities of your device with our comprehensive user guide. We'll show you how to make the most of your equipment effortlessly.

04

Quick Solutions for Common Issues

Troubleshooting

Encounter a problem? Don't fret. Our troubleshooting guide provides easy-to-follow steps to help you resolve common issues independently, empowering you to troubleshoot with confidence.

WE SUPPORT YOUR SECURITY AND ENERGY EFFICIENCY

Get User Manuals

Grus Smart Energy APP for your devices.

Take control with the App! Our free application allows you to monitor and manage your home security and energy systems in real time, wherever you are. One tap is all it takes to secure and optimize your home.

Learn more

We care about protecting data. Here’s our

privacy policy

Android 10+

For Android 10 and above

iOS 12+

For iOS 1 and above

Warranty and Return

At Grus, we stand behind the quality of our smart home energy and security products. Our comprehensive warranty ensures that your devices are protected against manufacturing defects. If you encounter any issues, our customer service team is ready to assist you with troubleshooting or initiating a return. We offer a straightforward return policy for products that do not meet your satisfaction, providing replacements or refunds as needed. For detailed warranty terms and return procedures, please visit our support page or contact Grus Customer Service.

Learn More about the policies on warranties and returns

Home Energy Efficiency and Security Solution Provider