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Return and Refund Policy for grus.io

Effective Date: March 26, 2024

Thank you for shopping at Grus.io. This document governs all returns and exchanges of Grus IoT ltd. (“grus.io”) (as defined below). If, for any reason, you are not entirely satisfied with your purchase, we invite you to carefully review our Return and Refund Policy. Grus IoT ltd. reserves the right to modify this Return and Refund Policy in whole or in part at any time at its sole direction.

Definitions

For the purposes of this Return and Refund Policy we establish the following definitions:

• “Products” means all products and services sold at grus.io.
• “Customer” means end user customers that purchase directly from distributors or wholesalers.
• “Company” (referred to as either "the Company," "We," "Us," or "Our" in this Agreement) refers to Grus.io, No 311, Nanqiao Rd, Fengxian
• “Orders” refers to your requests to purchase a Product from us.
• “Website” refers to Grus.io, accessible at grus.io.
• “You” refers to the individual using our Service, or the company or legal entity on whose behalf such an individual is using the Service, as applicable.

What’s Grus.io Return and Refund Policy?

We accept returns. You can return items purchased from Us within 27 days of the original purchase date, unless noted in our Return Policy Exceptions, and provided that they meet the following conditions:

• Product isn't used or damaged.
• Product must have the receipt or proof of purchase.

If 27 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Return & Refund Process

If your purchase is eligible for a return or exchange, please make sure that you follow the steps below to start the return process.

1. Notify us

   Please notify us as soon as possible of your intention to return or exchange an item. You can notify us:

   • By email: support@grus.io

   We will contact you via email if we have any questions or concerns regarding your Return & Refund request.

2. Ship it back

   The following does not apply to the sale of digital products. If you purchased a digital product or service, please proceed to Step 3.

   Please ship the item(s) back to Us. You are responsible for the cost and risk associated with shipping the returned item(s) so make sure you use a reliable shipping company. Ship the item you wish to return to the following address:

   We cannot be held responsible for items damaged or lost in transit, so please make sure you ask the shipping company for the proper tracking information when shipping your items.

3. Inspection & Refund

   Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. If you requested an exchange, we’ll ship the replacement item to your address within 24 hours of processing your return.

To follow-up on the status of your return or for any other questions of inquiries, please contact us at:

• By email: support@grus.io