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Grus.io Support Center

Find fast answers, easy guides, and helpful tips for your smart home and energy devices.

We're here to help you get the most out of your Grus products—quickly and simply.

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Find Help Fast

Browse our FAQs to solve common issues in just a few clicks.

Whether it’s setup, troubleshooting, or feature tips, you'll find the answers here.

How to Signup

Simply find the 'Sign Up' button at the top right of our website, then fill in some basic information including your email address, name, and a password. Once completed, click 'Submit' and your account will be created.

Product Features

You can find the detailed information about each product on their respective product pages. This includes specifications, usage conditions, and product features.

Troubleshooting

Typically, your order will be shipped within 2-3 business days after your order has been confirmed. The delivery time will depend on your location.

Warranty and Service

Once your order has been shipped, we will email you the tracking number. You can use this number to check the delivery status of your items.

What kind of network environment do smart home products need to operate properly?

Our products work with most home network environments. You generally only need a functioning Wi-Fi network, as well as a compatible phone or electronic device.

I'm not very technical. Do you have a dedicated technical support team who can help me set up and solve problems?

Absolutely, we have a dedicated technical support team. They are enthusiastic and professional and can help solve any issues you may encounter.

If I move, how do I reset my smart products?

If Wi-Fi AP name and password are not changed, it can be easily to migrate to anywhere without changes. Or else ou can refer to the product manual or the resources on our website to understand how to reset your devices. If you have any other questions or encounter difficulties, you can also contact our technical support.

Which operating systems are compatible with your application?

Our application is compatible with iOS and Android systems. You can search and download it from the Apple Store or Google Play Store.

What payment methods do you accept?

We accept a variety of payment methods, including credit cards, debit cards, PayPal, Apple Pay, and Google Pay.

Get your devices up and running in minutes

Installation & Setup Guides

Our easy-to-follow manuals and videos show you everything you need to know—step by step.

Smart Electric Monitor

WattPanel-2X Home Energy Monitor, a smart electric panel monitor designed for real-time energy tracking, circuit-level monitoring, and solar energy compatibility.

Split-phase Electric Monitor

WattPanel-2X

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Single Phase Electric Meter

WattNet-1

Smart Electric Meter – Three-Phase Energy Monitoring System for Home & Business

Three-Phase Smart Electric Meter

WattNet-3

Multi-Circuit Energy Monitor - Industrial Energy Monitor: WattPanel-3X

Multi-Circuit Energy Monitor

WattPanel-3X

Smart Water Protection

Smart Water Valve – Automatic Water Control & Leak Prevention System

Smart Water Valve

AquaNet-BD

Smart Water Shutoff Valve – Automatic Leak Detection & Water Control Device

Smart Water Valve

AquaNet-VM

Cable Water Leak Detector: AquaNet-LD

Smart Cable Water Leak Detector

AquaNet-LD

AquaNet-M_Water Immersion Alarm

Smart Water Immersion Alarm

AquaNet-M

Smart Thermostat

Smart Baseboard Thermostat with Wi-Fi & Alexa Compatibility for Electric Baseboard Heaters: EcoNet-BH

Smart Baseboard Thermostat

EcoNet-BH

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Smart Thermostat for Heat Pumps

EcoNet-TU

Smart Heat Pump Thermostat: EcoNet-HP

Smart Heat Pump Thermostat

EcoNet-HP

EcoNet-RV _Thermostat Radiator Valve

Smart Thermostatic Radiator Valve

EcoNet-RV

Smart Safety Monitoring

Smart gas leak detector GasNet-S4: Wi-Fi Connected with Real-Time Alerts & Multi-Gas Detection

Smart Gas Leak Detector

GasNet-S4

GasNet-CM_CO & Smoke Detector

Smoke and Carbon Monoxide Detector

GasNet-CM

Left side view of CamNet-R1 pet robot camera

Walkable Smart Home Robot Camera

CamNet-R1

Sleek front view of CamNet-DR Smart Wireless Video Doorbell with visible HD lens and minimalist design.

Smart Wireless Video Doorbell​

CamNet-DR

Grus Smart Energy APP for your devices.

Take control with the App! Our free application allows you to monitor and manage your home security and energy systems in real time, wherever you are. One tap is all it takes to secure and optimize your home.

We care about protecting data. Here’s our

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Android 10+

For Android 10 and above

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iOS 12+

For iOS 1 and above

Warranty and Return

At Grus, we stand behind the quality of our smart home energy and security products. Our comprehensive warranty ensures that your devices are protected against manufacturing defects. If you encounter any issues, our customer service team is ready to assist you with troubleshooting or initiating a return. We offer a straightforward return policy for products that do not meet your satisfaction, providing replacements or refunds as needed. For detailed warranty terms and return procedures, please visit our support page or contact Grus Customer Service.