Need Help?
Find manuals, policies, and quick answers.
Grus Smart Energy APP for your devices.
Take control with the App! Our free application allows you to monitor and manage your home security and energy systems in real time, wherever you are. One tap is all it takes to secure and optimize your home.
We care about protecting data. Here’s our
Android 10+
For Android 10 and above
iOS 12+
For iOS 1 and above
Find Help Fast
Browse our FAQs to solve common issues in just a few clicks.
Whether it’s setup, troubleshooting, or feature tips, you'll find the answers here.
How to Signup
Orders are typically shipped within 2–3 business days after confirmation. Delivery time depends on your location and carrier.
Product Features
Once your order ships, you will receive a confirmation email with a tracking number. Use that number to check the delivery status on the carrier’s website.
Troubleshooting
This status means the label has been created and the package is awaiting carrier pickup or processing. Tracking updates may take 1–3 business days.
Warranty and Service
We offer a 60-day return policy. Customers are responsible for return shipping costs unless the item is defective or incorrect.
What kind of network environment do smart home products need to operate properly?
Refunds are processed after the returned item is received and inspected. The amount will be returned to your original payment method.
If I move, how do I reset my smart products?
Our products include a 12-month limited warranty covering manufacturing defects.
Which operating systems are compatible with your application?
Most WiFi-enabled devices require a stable 2.4GHz WiFi connection during setup.
Which mobile operating systems are supported?
Our devices are compatible with iOS and Android via supported smart home applications.
If I move, how do I reset my device?
Please follow the reset instructions in the product installation manual available on the Specs & Downloads page.
What payment methods do you accept?
We accept a variety of payment methods, including credit cards, debit cards, PayPal, Apple Pay, and Google Pay.
Contact Support
Response time: Within 1 business day
To help us assist you faster, please include:
• Order number
• Product model
• A short description of the issue
• Photos or short video (if applicable)
Home Energy Efficiency and Security Solution Provider
©2025 All Rights Reserved. Grus IoT Co.,Ltd.