Pre-sales help
Product interest, compatibility question and buying stage.
Support contact
Contact Support
Choose the support path that fits your question: pre-sales, product documents, policy help, or partner inquiry.
Grus support can help route product and pre-sales questions, but it is not an emergency or local installation service.
Review product fit, support paths, and the right next step before making a purchase decision.
Choose a support path
Route the question before sending a request.
Support is most useful when the visitor knows whether the issue is pre-sales, documents, policy or partner inquiry.
Pre-sales
Product fit question
Use this for product selection and compatibility questions before ordering.
Review details DocumentsManuals and specs
Use manuals when the question is a file, version or document status.
View manuals PartnerInstaller inquiry
Use the shared partner inquiry for installer-supported water projects.
For installers Support categories
Use the category that matches the request.
Choose product questions, manuals, policies, or partner inquiries before sharing details so the request has the right context.
Complete the support details below. The request panel shows whether the current delivery path sends online or opens a pre-addressed email draft.
The fastest path is usually to identify the product line first, then choose whether the blocker is compatibility, a missing manual, a policy question, or a partner-supported project.
Product documents
Manual/spec request, product name and context.
Order policy
Shipping, returns or warranty topic and order details if available.
What to include
Useful details shorten the support loop.
The support request should include the product, question type, purchase stage and any safe documentation already reviewed.
Do not send unsafe wiring details or personal information that is not needed for the request.
- Product or product line.
- Pre-sales, manual, policy or partner question.
- Order number only if relevant and available.
Support boundary
Support is not emergency or local field service.
Grus support can help with product questions, but it is not an emergency water, electrical, or heating service.
Grus pages do not replace a qualified professional, local code review, emergency service, or final product documentation.
When the question involves electrical, plumbing, heating, gas, or other local service work, use product documentation and qualified local services for the field decision.
- For urgent local issues, contact qualified local services.
- For installation, follow product instructions and local rules.
- For partner inquiries, use the installer path.
Support details
Include the details needed to understand your question.
Complete the requested information. The request panel identifies the available delivery path before you continue.
Product evidence
Product, guide, and support context.
Questions
Support contact questions
What can Grus support help with?
Support can route product questions, pre-sales fit questions, document requests and policy questions.
Is Grus support an emergency service?
No. Urgent water, electrical or heating issues should go to qualified local services.
What should I include in a support request?
Include product line, question type, purchase stage and order details only when relevant.
Where should installers go?
Installer or reseller inquiries should use the partner kit path.
Need help
Use the route that matches your question.
Start with manuals for documents, support for product questions, and the partner path for installer-supported water projects.