At Grus.io, we strive to make your shopping experience as seamless and transparent as possible. Our shipping policy is designed to offer cost-effective and convenient delivery options, ensuring you receive your smart home solutions without any hassle. Below is an overview of our shipping guidelines.
Shipping Options for Canada and the United States
We provide flexible shipping options tailored to our North American customers:
- Free Shipping
- Orders totaling $50 or more qualify for Free Shipping.
- This applies to all eligible items shipped to addresses in Canada and the United States.
- Flat Rate Shipping
- For orders under $50, we offer a Flat Shipping Rate of $12 per order.
- This ensures that even smaller orders remain affordable to ship.
Shipping to Other Regions
For customers outside Canada and the United States, we offer shipping to selected regions. While shipping costs vary, we currently apply a flat shipping rate:
- Flat Rate Shipping
- All international orders will incur a Flat Shipping Rate, which ensures predictability and simplicity in checkout.
- Refund on Lower Actual Shipping Costs
- If the actual shipping cost is significantly lower than the flat rate charged, we will refund part or all of the difference after your package is delivered.
- This ensures fairness and transparency, allowing you to only pay what’s necessary.
General Shipping Guidelines
Processing Time: Orders are processed within 1-3 business days after payment is confirmed.
Estimated Delivery Times:
- Canada & United States: 3-7 business days for most locations.
- International: 7-15 business days, depending on the destination.
- Tracking Information: Once your order is shipped, you will receive an email with tracking details to monitor the delivery progress.
Shipping FAQs
- What happens if my order qualifies for Free Shipping but I need expedited delivery?
Customers who need expedited shipping can choose faster shipping options at checkout for an additional cost.
- How do I know if I qualify for Free Shipping?
If your cart subtotal is $50 or more after discounts, Free Shipping will automatically apply at checkout for Canada and US orders.
- What if my shipping region is not listed?
If your region isn’t listed, feel free to contact our customer support team for further assistance.
- When can I expect a shipping cost refund for lower actual costs?
Refunds for lower shipping costs (if applicable) will be processed within 7 business days after the package is delivered.
Contact Us
If you have any questions about our shipping policy or need assistance with your order, please don’t hesitate to reach out:
Email: support@grus.io
At Grus.io, our goal is to deliver your smart home solutions promptly and affordably. Thank you for choosing us for your energy efficiency and safety needs!