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Return & Warranty Policy for Grus.io

Effective Date: March 26, 2024

This Return & Warranty Policy applies to all products purchased directly from Grus IoT Ltd. (“Grus,” “we,” “us,” or “our”) through Grus.io. By placing an order on our Website, you agree to the terms outlined below.

We reserve the right to update or modify this policy at any time at our sole discretion.

Definitions

For clarity within this policy:

• “Products” refers to all items sold on Grus.io.
• “Customer” refers to individuals who purchase Products directly from Grus.io.
• “Order” refers to a completed purchase transaction made through our Website.
• “Website” refers to Grus.io.
• “You” refers to the purchaser of Products from our Website.

Return Policy

We accept returns within 60 days of the original purchase date, unless otherwise specified.

To qualify for a return:

• The Product must not be used or damaged.
• Proof of purchase (order number or receipt) must be provided.

Returns requested after 60 days from the purchase date are not eligible for refund or exchange.

Return Procedure

1. Request Authorization

   Please contact support@grus.io to initiate a return. Include your order number, product name, and reason for return.

2. Return Shipping

   Unless the Product is defective or incorrectly shipped, you are responsible for return shipping costs.

   Please use a reliable carrier and retain tracking information. We are not responsible for Products lost or damaged during return transit.

   (Return address information should be inserted here.)

3. Inspection & Resolution

   After receiving the returned Product, we will inspect it to determine eligibility.

   If approved, a refund will be issued to your original payment method. Processing time may vary depending on your financial institution.

   If an exchange is approved, a replacement Product will be processed after inspection.

Limited Warranty

All Products purchased directly from Grus.io include a 12-month limited warranty covering manufacturing defects under normal residential use.

This limited warranty does not apply to:

• Improper installation
• Misuse or unauthorized modification
• Accidental or physical damage occurring after delivery

To submit a warranty claim, please email support@grus.io and include your order number, product model, description of the issue, and supporting photos or video if available.

Grus reserves the right to determine whether a Product is covered under warranty and whether repair, replacement, or refund is appropriate.

Contact

For questions regarding returns or warranty claims, please contact:

• Email: support@grus.io