Grus.io Supportcenter
Hitta snabba svar, enkla guider och användbara tips för ditt smarta hem och dina energienheter.
Vi är här för att hjälpa dig att få ut det mesta av dina Grus produkter – snabbt och enkelt.
Produktmanualer och installationsguider
Smarta elektriska bildskärmar
Smart vattenskydd
Smarta termostater
Smart säkerhetsövervakning
Grus Smart energi-appför dina enheter.
Take control with the App! Our free application allows you to monitor and manage your home security and energy systems in real time, wherever you are. One tap is all it takes to secure and optimize your home.
Vi bryr oss om att skydda data. Här är vår
Android 10+
För Android 10 och senare
iOS 12+
ForiOS 1och ovanför
Hitta hjälp snabbt
Bläddra bland våra vanliga frågor och svar för att lösa vanliga problem med bara några få klick.
Oavsett om det gäller installation, felsökning eller funktionstips hittar du svaren här.
Hur man registrerar sig
Simply find the 'Sign Up' button at the top right of our website, then fill in some basic information including your email address, name, and a password. Once completed, click 'Submit' and your account will be created.
Produktegenskaper
You can find the detailed information about each product on their respective product pages. This includes specifications, usage conditions, and product features.
Felsökning
Typically, your order will be shipped within 2-3 business days after your order has been confirmed. The delivery time will depend on your location.
Garanti och service
Once your order has been shipped, we will email you the tracking number. You can use this number to check the delivery status of your items.
Vilken typ av nätverksmiljö behöver smarta hemprodukter för att fungera korrekt?
Our products work with most home network environments. You generally only need a functioning Wi-Fi network, as well as a compatible phone or electronic device.
I'm not very technical. Do you have a dedicated technical support team who can help me set up and solve problems?
Absolutely, we have a dedicated technical support team. They are enthusiastic and professional and can help solve any issues you may encounter.
Om jag flyttar, hur återställer jag mina smarta produkter?
If Wi-Fi AP name and password are not changed, it can be easily to migrate to anywhere without changes. Or else ou can refer to the product manual or the resources on our website to understand how to reset your devices. If you have any other questions or encounter difficulties, you can also contact our technical support.
Vilka operativsystem är kompatibla med din applikation?
Our application is compatible with iOS and Android systems. You can search and download it from the Apple Store or Google Play Store.
Vilka betalningsmetoder accepterar ni?
We accept a variety of payment methods, including credit cards, debit cards, PayPal, Apple Pay, and Google Pay.
Garanti och retur
At Grus, we stand behind the quality of our smart home energy and security products. Our comprehensive warranty ensures that your devices are protected against manufacturing defects. If you encounter any issues, our customer service team is ready to assist you with troubleshooting or initiating a return. We offer a straightforward return policy for products that do not meet your satisfaction, providing replacements or refunds as needed. For detailed warranty terms and return procedures, please visit our support page orkontakta Grus kundtjänst.
Leverantör av lösningar för energieffektivitet och säkerhet i hemmet
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