Enkla returer och support: Kontakta oss för dina problem och problemfria lösningar

Retur- och återbetalningspolicy för grus.io

Ikraftträdandedatum: 26 mars 2024

Thank you for shopping at Grus.io. This document governs all returns and exchanges of Grus IoT ltd. (“grus.io”) (as defined below). If, for any reason, you are not entirely satisfied with your purchase, we invite you to carefully review our Return and Refund Policy. Grus IoT ltd. reserves the right to modify this Return and Refund Policy in whole or in part at any time at its sole direction.

Definitioner

I denna retur- och återbetalningspolicy fastställer vi följande definitioner:

• ”Produkter” avser alla produkter och tjänster som säljs på grus.io.
• ”Kund” avser slutkunder som köper direkt från distributörer eller grossister.
• “Company” (referred to as either "the Company," "We," "Us," or "Our" in this Agreement) refers to Grus.io, No 311, Nanqiao Rd, Fengxian
• ”Beställningar” avser dina förfrågningar om att köpa en Produkt från oss.
• ”Webbplats” avser Grus.io, tillgänglig på grus.io.
• “You” refers to the individual using our Service, or the company or legal entity on whose behalf such an individual is using the Service, as applicable.

Vad är Grus.ios retur- och återbetalningspolicy?

We accept returns. You can return items purchased from Us within 60 days of the original purchase date, unless noted in our Return Policy Exceptions, and provided that they meet the following conditions:

• Produkten är inte använd eller skadad.
• Produkten måste ha kvitto eller inköpsbevis.

Om det har gått 60 dagar eller mer sedan ditt köp kan vi inte erbjuda dig återbetalning eller byte.

Retur- och återbetalningsprocess

If your purchase is eligible for a return or exchange, please make sure that you follow the steps below to start the return process.

1. Meddela oss

   Please notify us as soon as possible of your intention to return or exchange an item. You can notify us:

   • Via e-post: support@grus.io

   We will contact you via email if we have any questions or concerns regarding your Return & Refund request.

2. Skicka tillbaka det

   The following does not apply to the sale of digital products. If you purchased a digital product or service, please proceed to Step 3.

   Please ship the item(s) back to Us. You are responsible for the cost and risk associated with shipping the returned item(s) so make sure you use a reliable shipping company. Ship the item you wish to return to the following address:

   We cannot be held responsible for items damaged or lost in transit, so please make sure you ask the shipping company for the proper tracking information when shipping your items.

3. Inspektion och återbetalning

   Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. If you requested an exchange, we’ll ship the replacement item to your address within 24 hours of processing your return.

To follow-up on the status of your return or for any other questions of inquiries, please contact us at:

• Via e-post: support@grus.io