需要幫忙？
Find manuals, policies, and quick answers.
快速寻求帮助
浏览我们的常见问题解答，只需单击几下即可解决常见问题。
无论是设置、故障排除还是功能提示，您都可以在这里找到答案。
如何注册
Orders are typically shipped within 2–3 business days after confirmation. Delivery time depends on your location and carrier.
产品特点
Once your order ships, you will receive a confirmation email with a tracking number. Use that number to check the delivery status on the carrier’s website.
故障 排除
This status means the label has been created and the package is awaiting carrier pickup or processing. Tracking updates may take 1–3 business days.
保修和服务
We offer a 60-day return policy. Customers are responsible for return shipping costs unless the item is defective or incorrect.
智能家居产品需要什么样的网络环境才能正常运行？
Refunds are processed after the returned item is received and inspected. The amount will be returned to your original payment method.
如果我搬家了，该如何重置我的智能产品？
Our products include a 12-month limited warranty covering manufacturing defects.
哪些操作系统与您的应用程序兼容？
Most WiFi-enabled devices require a stable 2.4GHz WiFi connection during setup.
Which mobile operating systems are supported?
Our devices are compatible with iOS and Android via supported smart home applications.
If I move, how do I reset my device?
Please follow the reset instructions in the product installation manual available on the Specs & Downloads page.
你们接受什么付款方式？
We accept a variety of payment methods, including credit cards, debit cards, PayPal, Apple Pay, and Google Pay.
Contact Support
Response time: Within 1 business day
To help us assist you faster, please include:
• Order number
• Product model
• A short description of the issue
• Photos or short video (if applicable)