Grus.io 支持中心
为您的智能家居和能源设备找到快速答案、简单指南和有用提示。
我们在此帮助您快速、简单地充分利用 Grus 产品。
快速寻求帮助
浏览我们的常见问题解答，只需单击几下即可解决常见问题。
无论是设置、故障排除还是功能提示，您都可以在这里找到答案。
如何注册
Simply find the 'Sign Up' button at the top right of our website, then fill in some basic information including your email address, name, and a password. Once completed, click 'Submit' and your account will be created.
产品特点
You can find the detailed information about each product on their respective product pages. This includes specifications, usage conditions, and product features.
故障 排除
Typically, your order will be shipped within 2-3 business days after your order has been confirmed. The delivery time will depend on your location.
保修和服务
Once your order has been shipped, we will email you the tracking number. You can use this number to check the delivery status of your items.
智能家居产品需要什么样的网络环境才能正常运行？
Our products work with most home network environments. You generally only need a functioning Wi-Fi network, as well as a compatible phone or electronic device.
I'm not very technical. Do you have a dedicated technical support team who can help me set up and solve problems?
Absolutely, we have a dedicated technical support team. They are enthusiastic and professional and can help solve any issues you may encounter.
如果我搬家了，该如何重置我的智能产品？
If Wi-Fi AP name and password are not changed, it can be easily to migrate to anywhere without changes. Or else ou can refer to the product manual or the resources on our website to understand how to reset your devices. If you have any other questions or encounter difficulties, you can also contact our technical support.
哪些操作系统与您的应用程序兼容？
Our application is compatible with iOS and Android systems. You can search and download it from the Apple Store or Google Play Store.
你们接受什么付款方式？
We accept a variety of payment methods, including credit cards, debit cards, PayPal, Apple Pay, and Google Pay.
保修和退货
At Grus, we stand behind the quality of our smart home energy and security products. Our comprehensive warranty ensures that your devices are protected against manufacturing defects. If you encounter any issues, our customer service team is ready to assist you with troubleshooting or initiating a return. We offer a straightforward return policy for products that do not meet your satisfaction, providing replacements or refunds as needed. For detailed warranty terms and return procedures, please visit our support page or联系Grus客户服务.