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grus.io 的退货和退款政策

生效日期：2024年3月26日

Thank you for shopping at Grus.io. This document governs all returns and exchanges of Grus IoT ltd. (“grus.io”) (as defined below). If, for any reason, you are not entirely satisfied with your purchase, we invite you to carefully review our Return and Refund Policy. Grus IoT ltd. reserves the right to modify this Return and Refund Policy in whole or in part at any time at its sole direction.

定义

为了本退货和退款政策的目的，我们制定了以下定义：

• “产品”是指在 grus.io 上出售的所有产品和服务。
• “客户”是指直接从分销商或批发商处购买的最终用户客户。
• “Company” (referred to as either "the Company," "We," "Us," or "Our" in this Agreement) refers to Grus.io, No 311, Nanqiao Rd, Fengxian
• “订单”是指您向我们购买产品的请求。
• “网站”是指Grus.io，可通过 grus.io 访问。
• “You” refers to the individual using our Service, or the company or legal entity on whose behalf such an individual is using the Service, as applicable.

Grus.io 退货和退款政策是什么？

We accept returns. You can return items purchased from Us within 60 days of the original purchase date, unless noted in our Return Policy Exceptions, and provided that they meet the following conditions:

• 产品未使用或损坏。
• 产品必须有收据或购买证明。

如果自您购买之日起已过去 60 天或更长时间，我们将无法为您提供退款或换货。

退货和退款流程

If your purchase is eligible for a return or exchange, please make sure that you follow the steps below to start the return process.

1. 通知我们

   Please notify us as soon as possible of your intention to return or exchange an item. You can notify us:

   • 通过电子邮件：support@grus.io

   We will contact you via email if we have any questions or concerns regarding your Return & Refund request.

2. 寄回

   The following does not apply to the sale of digital products. If you purchased a digital product or service, please proceed to Step 3.

   Please ship the item(s) back to Us. You are responsible for the cost and risk associated with shipping the returned item(s) so make sure you use a reliable shipping company. Ship the item you wish to return to the following address:

   We cannot be held responsible for items damaged or lost in transit, so please make sure you ask the shipping company for the proper tracking information when shipping your items.

3. 检查及退款

   Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. If you requested an exchange, we’ll ship the replacement item to your address within 24 hours of processing your return.

To follow-up on the status of your return or for any other questions of inquiries, please contact us at:

• 通过电子邮件：support@grus.io