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Trenger du hjelp?

Find manuals, return and warranty information, and quick answers before or after your purchase.

Spesifikasjoner og nedlastinger

Installasjonsmanualer og produktdokumenter etter modell.

Se dokumenter

Returer og refusjoner

Lær om vår 60-dagers returpolicy og refusjonsprosess.

Se retningslinjer

Garantiinformasjon

View warranty coverage and support information for your Grus products.

Se garanti

Grus App Support

Use the Grus app to access supported device controls, status updates, and alerts for compatible products. Features may vary by model.

Lær mer

We care about protecting your data. Read our

personvernregler

Android 10+

For Android 10 og nyere

iOS 12+

For iOS 12 and above

Finn hjelp raskt

Browse quick answers about shipping, returns, app setup, payment, warranty, and device support.

Orders are typically shipped within 2–3 business days after confirmation. Delivery time depends on your location and carrier.

Once your order ships, you will receive a confirmation email with a tracking number. Use that number to check the delivery status on the carrier’s website.

This status means the label has been created and the package is awaiting carrier pickup or processing. Tracking updates may take 1–3 business days.

We offer a 60-day return policy. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds are processed after the returned item is received and inspected. The amount will be returned to your original payment method.

Våre produkter inkluderer en begrenset garanti på 12 måneder som dekker produksjonsfeil.

De fleste WiFi-aktiverte enheter krever en stabil 2,4 GHz WiFi-tilkobling under oppsettet.

Compatible products can be used with supported apps on iOS and Android devices.

Please follow the reset instructions in the product installation manual available on the Specs & Downloads page.

We accept a variety of payment methods, including credit cards, debit cards, PayPal, Apple Pay, and Google Pay.

Before You Contact Support

To help us assist you faster, please have your order number, product model, and a short description of the issue ready. Photos or a short video are helpful when applicable.