Hulp nodig?
Find manuals, return and warranty information, and quick answers before or after your purchase.
Retourneringen & Terugbetalingen
Lees meer over ons 60-dagen retourbeleid en het terugbetalingsproces.
Garantie-informatie
View warranty coverage and support information for your Grus products.
Grus App Support
Use the Grus app to access supported device controls, status updates, and alerts for compatible products. Features may vary by model.
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Android 10+
Voor Android 10 en hoger
iOS 12+
For iOS 12 and above
Vind snel hulp
Browse quick answers about shipping, returns, app setup, payment, warranty, and device support.
When will my order ship?
Orders are typically shipped within 2–3 business days after confirmation. Delivery time depends on your location and carrier.
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. Use that number to check the delivery status on the carrier’s website.
Why does my tracking show “Label Created”?
This status means the label has been created and the package is awaiting carrier pickup or processing. Tracking updates may take 1–3 business days.
What is your return policy?
We offer a 60-day return policy. Customers are responsible for return shipping costs unless the item is defective or incorrect.
When will I receive my refund?
Refunds are processed after the returned item is received and inspected. The amount will be returned to your original payment method.
What warranty is included?
Onze producten bevatten een beperkte garantie van 12 maanden die fabricagefouten dekt.
What kind of Wi-Fi network do I need during setup?
De meeste WiFi-geschikte apparaten vereisen tijdens de installatie een stabiele 2,4GHz WiFi-verbinding.
Welke mobiele besturingssystemen worden ondersteund?
Compatible products can be used with supported apps on iOS and Android devices.
How do I reset my device after moving or changing Wi-Fi?
Please follow the reset instructions in the product installation manual available on the Specs & Downloads page.
Welke betaalmethoden accepteren jullie?
We accept a variety of payment methods, including credit cards, debit cards, PayPal, Apple Pay, and Google Pay.
Before You Contact Support
To help us assist you faster, please have your order number, product model, and a short description of the issue ready. Photos or a short video are helpful when applicable.
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