Eenvoudige retourzendingen en ondersteuning: neem contact met ons op voor uw problemen en probleemloze oplossingen

Retour- en restitutiebeleid voor grus.io

Ingangsdatum: 26 maart 2024

Thank you for shopping at Grus.io. This document governs all returns and exchanges of Grus IoT ltd. (“grus.io”) (as defined below). If, for any reason, you are not entirely satisfied with your purchase, we invite you to carefully review our Return and Refund Policy. Grus IoT ltd. reserves the right to modify this Return and Refund Policy in whole or in part at any time at its sole direction.

Definities

Voor de doeleinden van dit Retour- en Terugbetalingsbeleid hanteren wij de volgende definities:

• Onder “producten” worden alle producten en diensten verstaan die op grus.io worden verkocht.
• Met 'klant' wordt de eindgebruiker bedoeld die rechtstreeks bij distributeurs of groothandelaren koopt.
• “Company” (referred to as either "the Company," "We," "Us," or "Our" in this Agreement) refers to Grus.io, No 311, Nanqiao Rd, Fengxian
• Met ‘bestellingen’ wordt uw verzoek bedoeld om een product bij ons te kopen.
• “Website” verwijst naar Grus.io, toegankelijk via grus.io.
• “You” refers to the individual using our Service, or the company or legal entity on whose behalf such an individual is using the Service, as applicable.

Wat is het retour- en restitutiebeleid van Grus.io?

We accept returns. You can return items purchased from Us within 60 days of the original purchase date, unless noted in our Return Policy Exceptions, and provided that they meet the following conditions:

• Product is niet gebruikt of beschadigd.
• Het product moet vergezeld gaan van een kassabon of aankoopbewijs.

Indien er 60 dagen of meer zijn verstreken sinds uw aankoop, kunnen wij u geen restitutie of omruiling aanbieden.

Retour- en restitutieproces

If your purchase is eligible for a return or exchange, please make sure that you follow the steps below to start the return process.

1. Laat het ons weten

   Please notify us as soon as possible of your intention to return or exchange an item. You can notify us:

   • Per e-mail: support@grus.io

   We will contact you via email if we have any questions or concerns regarding your Return & Refund request.

2. Stuur het terug

   The following does not apply to the sale of digital products. If you purchased a digital product or service, please proceed to Step 3.

   Please ship the item(s) back to Us. You are responsible for the cost and risk associated with shipping the returned item(s) so make sure you use a reliable shipping company. Ship the item you wish to return to the following address:

   We cannot be held responsible for items damaged or lost in transit, so please make sure you ask the shipping company for the proper tracking information when shipping your items.

3. Inspectie en restitutie

   Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. If you requested an exchange, we’ll ship the replacement item to your address within 24 hours of processing your return.

To follow-up on the status of your return or for any other questions of inquiries, please contact us at:

• Per e-mail: support@grus.io