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Support Center

Hai bisogno di aiuto?

Find manuals, policies, and quick answers.

Specs & Downloads

Installation manuals and product documents by model.

Returns & Refunds

Learn about our 60-day return policy and refund process.

Warranty Information

Coverage details for your Grus products.

Grus APP Energia Intelligenteper i tuoi dispositivi.

Take control with the App! Our free application allows you to monitor and manage your home security and energy systems in real time, wherever you are. One tap is all it takes to secure and optimize your home.

Ci teniamo alla protezione dei dati. Ecco il nostro

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Android 10+

Per Android 10 e versioni successive

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iOS 12+

ForiOS 1e sopra

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Trova aiuto velocemente

Consulta le nostre FAQ per risolvere i problemi più comuni in pochi clic.

Che si tratti di configurazione, risoluzione dei problemi o suggerimenti sulle funzionalità, qui troverai le risposte.

Come registrarsi

Orders are typically shipped within 2–3 business days after confirmation. Delivery time depends on your location and carrier.

Caratteristiche del prodotto

Once your order ships, you will receive a confirmation email with a tracking number. Use that number to check the delivery status on the carrier’s website.

Risoluzione dei problemi

This status means the label has been created and the package is awaiting carrier pickup or processing. Tracking updates may take 1–3 business days.

Garanzia e assistenza

We offer a 60-day return policy. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Di quale tipo di ambiente di rete hanno bisogno i prodotti per la casa intelligente per funzionare correttamente?

Refunds are processed after the returned item is received and inspected. The amount will be returned to your original payment method.

Se mi trasferisco, come posso reimpostare i miei prodotti intelligenti?

Our products include a 12-month limited warranty covering manufacturing defects.

Quali sistemi operativi sono compatibili con la tua applicazione?

Most WiFi-enabled devices require a stable 2.4GHz WiFi connection during setup.

Which mobile operating systems are supported?

Our devices are compatible with iOS and Android via supported smart home applications.

If I move, how do I reset my device?

Please follow the reset instructions in the product installation manual available on the Specs & Downloads page.

Quali metodi di pagamento accettate?

We accept a variety of payment methods, including credit cards, debit cards, PayPal, Apple Pay, and Google Pay.

Contact Support

Response time: Within 1 business day

To help us assist you faster, please include:

• Order number

• Product model

• A short description of the issue

• Photos or short video (if applicable)