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Support Center

Besoin d'aide?

Find manuals, policies, and quick answers.

Specs & Downloads

Installation manuals and product documents by model.

Returns & Refunds

Learn about our 60-day return policy and refund process.

Warranty Information

Coverage details for your Grus products.

Grus Application d'énergie intelligentepour vos appareils.

Take control with the App! Our free application allows you to monitor and manage your home security and energy systems in real time, wherever you are. One tap is all it takes to secure and optimize your home.

La protection des données nous tient à cœur. Voici notre

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Android 10+

Pour Android 10 et supérieur

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iOS 12+

ForiOS 1et au-dessus

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Trouvez de l'aide rapidement

Parcourez notre FAQ pour résoudre les problèmes courants en quelques clics.

Qu'il s'agisse de configuration, de dépannage ou de conseils sur les fonctionnalités, vous trouverez les réponses ici.

Comment s'inscrire

Orders are typically shipped within 2–3 business days after confirmation. Delivery time depends on your location and carrier.

Caractéristiques du produit

Once your order ships, you will receive a confirmation email with a tracking number. Use that number to check the delivery status on the carrier’s website.

Dépannage

This status means the label has been created and the package is awaiting carrier pickup or processing. Tracking updates may take 1–3 business days.

Garantie et service

We offer a 60-day return policy. Customers are responsible for return shipping costs unless the item is defective or incorrect.

De quel type d’environnement réseau les produits pour maison intelligente ont-ils besoin pour fonctionner correctement ?

Refunds are processed after the returned item is received and inspected. The amount will be returned to your original payment method.

Si je déménage, comment réinitialiser mes produits intelligents ?

Our products include a 12-month limited warranty covering manufacturing defects.

Quels systèmes d’exploitation sont compatibles avec votre application ?

Most WiFi-enabled devices require a stable 2.4GHz WiFi connection during setup.

Which mobile operating systems are supported?

Our devices are compatible with iOS and Android via supported smart home applications.

If I move, how do I reset my device?

Please follow the reset instructions in the product installation manual available on the Specs & Downloads page.

Quels modes de paiement acceptez-vous ?

We accept a variety of payment methods, including credit cards, debit cards, PayPal, Apple Pay, and Google Pay.

Contact Support

Response time: Within 1 business day

To help us assist you faster, please include:

• Order number

• Product model

• A short description of the issue

• Photos or short video (if applicable)