Centre d'assistance Grus.io
Trouvez des réponses rapides, des guides simples et des conseils utiles pour votre maison intelligente et vos appareils énergétiques.
Nous sommes là pour vous aider à tirer le meilleur parti de vos produits Grus, rapidement et simplement.
Manuels de produits et guides d'installation
Moniteurs électriques intelligents
Protection intelligente de l'eau
Thermostats intelligents
Surveillance intelligente de la sécurité
Caméra robot pour maison intelligente et accessible à pied
CamNet-R1
Grus Application d'énergie intelligentepour vos appareils.
Take control with the App! Our free application allows you to monitor and manage your home security and energy systems in real time, wherever you are. One tap is all it takes to secure and optimize your home.
La protection des données nous tient à cœur. Voici notre
Android 10+
Pour Android 10 et supérieur
iOS 12+
ForiOS 1et au-dessus
Trouvez de l'aide rapidement
Parcourez notre FAQ pour résoudre les problèmes courants en quelques clics.
Qu'il s'agisse de configuration, de dépannage ou de conseils sur les fonctionnalités, vous trouverez les réponses ici.
Comment s'inscrire
Simply find the 'Sign Up' button at the top right of our website, then fill in some basic information including your email address, name, and a password. Once completed, click 'Submit' and your account will be created.
Caractéristiques du produit
You can find the detailed information about each product on their respective product pages. This includes specifications, usage conditions, and product features.
Dépannage
Typically, your order will be shipped within 2-3 business days after your order has been confirmed. The delivery time will depend on your location.
Garantie et service
Once your order has been shipped, we will email you the tracking number. You can use this number to check the delivery status of your items.
De quel type d’environnement réseau les produits pour maison intelligente ont-ils besoin pour fonctionner correctement ?
Our products work with most home network environments. You generally only need a functioning Wi-Fi network, as well as a compatible phone or electronic device.
I'm not very technical. Do you have a dedicated technical support team who can help me set up and solve problems?
Absolutely, we have a dedicated technical support team. They are enthusiastic and professional and can help solve any issues you may encounter.
Si je déménage, comment réinitialiser mes produits intelligents ?
If Wi-Fi AP name and password are not changed, it can be easily to migrate to anywhere without changes. Or else ou can refer to the product manual or the resources on our website to understand how to reset your devices. If you have any other questions or encounter difficulties, you can also contact our technical support.
Quels systèmes d’exploitation sont compatibles avec votre application ?
Our application is compatible with iOS and Android systems. You can search and download it from the Apple Store or Google Play Store.
Quels modes de paiement acceptez-vous ?
We accept a variety of payment methods, including credit cards, debit cards, PayPal, Apple Pay, and Google Pay.
Garantie et retour
At Grus, we stand behind the quality of our smart home energy and security products. Our comprehensive warranty ensures that your devices are protected against manufacturing defects. If you encounter any issues, our customer service team is ready to assist you with troubleshooting or initiating a return. We offer a straightforward return policy for products that do not meet your satisfaction, providing replacements or refunds as needed. For detailed warranty terms and return procedures, please visit our support page orContactez le service client Grus.
Fournisseur de solutions d'efficacité énergétique et de sécurité pour la maison
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