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Politique de retour et de remboursement pour grus.io

Date d'entrée en vigueur : 26 mars 2024

Thank you for shopping at Grus.io. This document governs all returns and exchanges of Grus IoT ltd. (“grus.io”) (as defined below). If, for any reason, you are not entirely satisfied with your purchase, we invite you to carefully review our Return and Refund Policy. Grus IoT ltd. reserves the right to modify this Return and Refund Policy in whole or in part at any time at its sole direction.

Définitions

Aux fins de la présente politique de retour et de remboursement, nous établissons les définitions suivantes :

• « Produits » désigne tous les produits et services vendus sur grus.io.
• « Client » désigne les clients utilisateurs finaux qui achètent directement auprès de distributeurs ou de grossistes.
• “Company” (referred to as either "the Company," "We," "Us," or "Our" in this Agreement) refers to Grus.io, No 311, Nanqiao Rd, Fengxian
• « Commandes » fait référence à vos demandes d’achat d’un Produit chez nous.
• « Site Web » fait référence à Grus.io, accessible sur grus.io.
• “You” refers to the individual using our Service, or the company or legal entity on whose behalf such an individual is using the Service, as applicable.

Quelle est la politique de retour et de remboursement de Grus.io ?

We accept returns. You can return items purchased from Us within 60 days of the original purchase date, unless noted in our Return Policy Exceptions, and provided that they meet the following conditions:

• Le produit n'est pas utilisé ou endommagé.
• Le produit doit être accompagné du reçu ou de la preuve d'achat.

Si 60 jours ou plus se sont écoulés depuis votre achat, nous ne pouvons pas vous offrir un remboursement ou un échange.

Processus de retour et de remboursement

If your purchase is eligible for a return or exchange, please make sure that you follow the steps below to start the return process.

1. Prévenez-nous

   Please notify us as soon as possible of your intention to return or exchange an item. You can notify us:

   • Par email : support@grus.io

   We will contact you via email if we have any questions or concerns regarding your Return & Refund request.

2. Renvoyez-le

   The following does not apply to the sale of digital products. If you purchased a digital product or service, please proceed to Step 3.

   Please ship the item(s) back to Us. You are responsible for the cost and risk associated with shipping the returned item(s) so make sure you use a reliable shipping company. Ship the item you wish to return to the following address:

   We cannot be held responsible for items damaged or lost in transit, so please make sure you ask the shipping company for the proper tracking information when shipping your items.

3. Inspection et remboursement

   Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. If you requested an exchange, we’ll ship the replacement item to your address within 24 hours of processing your return.

To follow-up on the status of your return or for any other questions of inquiries, please contact us at:

• Par email : support@grus.io