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Support Center

¿Necesitar ayuda?

Find manuals, policies, and quick answers.

Especificaciones y descargas

Installation manuals and product documents by model.

Returns & Refunds

Learn about our 60-day return policy and refund process.

Warranty Information

Coverage details for your Grus products.

Grus Aplicación de Energía Inteligentepara sus dispositivos.

Take control with the App! Our free application allows you to monitor and manage your home security and energy systems in real time, wherever you are. One tap is all it takes to secure and optimize your home.

Nos preocupamos por la protección de datos. Aquí está nuestra

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Android 10+

Para Android 10 y superior

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iOS 12+

ForiOS 1y por encima

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Encuentra ayuda rápidamente

Explore nuestras preguntas frecuentes para resolver problemas comunes con solo unos pocos clics.

Ya sea que necesite información sobre configuración, resolución de problemas o sugerencias sobre funciones, aquí encontrará las respuestas.

Cómo registrarse

Orders are typically shipped within 2–3 business days after confirmation. Delivery time depends on your location and carrier.

Características del producto

Once your order ships, you will receive a confirmation email with a tracking number. Use that number to check the delivery status on the carrier’s website.

Solución de problemas

This status means the label has been created and the package is awaiting carrier pickup or processing. Tracking updates may take 1–3 business days.

Garantía y servicio

We offer a 60-day return policy. Customers are responsible for return shipping costs unless the item is defective or incorrect.

¿Qué tipo de entorno de red necesitan los productos domésticos inteligentes para funcionar correctamente?

Refunds are processed after the returned item is received and inspected. The amount will be returned to your original payment method.

Si me mudo, ¿cómo reinicio mis productos inteligentes?

Our products include a 12-month limited warranty covering manufacturing defects.

¿Qué sistemas operativos son compatibles con su aplicación?

Most WiFi-enabled devices require a stable 2.4GHz WiFi connection during setup.

Which mobile operating systems are supported?

Our devices are compatible with iOS and Android via supported smart home applications.

If I move, how do I reset my device?

Please follow the reset instructions in the product installation manual available on the Specs & Downloads page.

¿Qué métodos de pago aceptan?

We accept a variety of payment methods, including credit cards, debit cards, PayPal, Apple Pay, and Google Pay.

Contacta con el soporte

Response time: Within 1 business day

To help us assist you faster, please include:

• Order number

• Product model

• A short description of the issue

• Photos or short video (if applicable)