Grus.io Centro de soporte
Encuentre respuestas rápidas, guías sencillas y consejos útiles para su hogar inteligente y sus dispositivos energéticos.
Estamos aquí para ayudarle a aprovechar al máximo sus productos Grus de forma rápida y sencilla.
Manuales de productos y guías de instalación
Monitores eléctricos inteligentes
Protección inteligente del agua
Termostatos inteligentes
Monitoreo de seguridad inteligente
Grus Aplicación de Energía Inteligentepara sus dispositivos.
Take control with the App! Our free application allows you to monitor and manage your home security and energy systems in real time, wherever you are. One tap is all it takes to secure and optimize your home.
Nos preocupamos por la protección de datos. Aquí está nuestra
Android 10+
Para Android 10 y superior
iOS 12+
ForiOS 1y por encima
Encuentra ayuda rápidamente
Explore nuestras preguntas frecuentes para resolver problemas comunes con solo unos pocos clics.
Ya sea que necesite información sobre configuración, resolución de problemas o sugerencias sobre funciones, aquí encontrará las respuestas.
Cómo registrarse
Simply find the 'Sign Up' button at the top right of our website, then fill in some basic information including your email address, name, and a password. Once completed, click 'Submit' and your account will be created.
Características del producto
You can find the detailed information about each product on their respective product pages. This includes specifications, usage conditions, and product features.
Solución de problemas
Typically, your order will be shipped within 2-3 business days after your order has been confirmed. The delivery time will depend on your location.
Garantía y servicio
Once your order has been shipped, we will email you the tracking number. You can use this number to check the delivery status of your items.
¿Qué tipo de entorno de red necesitan los productos domésticos inteligentes para funcionar correctamente?
Our products work with most home network environments. You generally only need a functioning Wi-Fi network, as well as a compatible phone or electronic device.
I'm not very technical. Do you have a dedicated technical support team who can help me set up and solve problems?
Absolutely, we have a dedicated technical support team. They are enthusiastic and professional and can help solve any issues you may encounter.
Si me mudo, ¿cómo reinicio mis productos inteligentes?
If Wi-Fi AP name and password are not changed, it can be easily to migrate to anywhere without changes. Or else ou can refer to the product manual or the resources on our website to understand how to reset your devices. If you have any other questions or encounter difficulties, you can also contact our technical support.
¿Qué sistemas operativos son compatibles con su aplicación?
Our application is compatible with iOS and Android systems. You can search and download it from the Apple Store or Google Play Store.
¿Qué métodos de pago aceptan?
We accept a variety of payment methods, including credit cards, debit cards, PayPal, Apple Pay, and Google Pay.
Garantía y devolución
At Grus, we stand behind the quality of our smart home energy and security products. Our comprehensive warranty ensures that your devices are protected against manufacturing defects. If you encounter any issues, our customer service team is ready to assist you with troubleshooting or initiating a return. We offer a straightforward return policy for products that do not meet your satisfaction, providing replacements or refunds as needed. For detailed warranty terms and return procedures, please visit our support page orContacte con Grus Servicio de atención al cliente.
Proveedor de soluciones de seguridad y eficiencia energética para el hogar
©2025 Todos los derechos reservados. Grus IoT Co.,Ltd.