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Android 10+
Para Android 10 y superior

iOS 12+
ForiOS 1y por encima






Explore nuestras preguntas frecuentes para resolver problemas comunes con solo unos pocos clics.
Ya sea que necesite información sobre configuración, resolución de problemas o sugerencias sobre funciones, aquí encontrará las respuestas.
Orders are typically shipped within 2–3 business days after confirmation. Delivery time depends on your location and carrier.
Once your order ships, you will receive a confirmation email with a tracking number. Use that number to check the delivery status on the carrier’s website.
This status means the label has been created and the package is awaiting carrier pickup or processing. Tracking updates may take 1–3 business days.
We offer a 60-day return policy. Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds are processed after the returned item is received and inspected. The amount will be returned to your original payment method.
Our products include a 12-month limited warranty covering manufacturing defects.
Most WiFi-enabled devices require a stable 2.4GHz WiFi connection during setup.
Our devices are compatible with iOS and Android via supported smart home applications.
Please follow the reset instructions in the product installation manual available on the Specs & Downloads page.
We accept a variety of payment methods, including credit cards, debit cards, PayPal, Apple Pay, and Google Pay.
Response time: Within 1 business day
To help us assist you faster, please include:
• Order number
• Product model
• A short description of the issue
• Photos or short video (if applicable)
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