Grus.io Support Center
Finden Sie schnelle Antworten, einfache Anleitungen und hilfreiche Tipps für Ihr Smart Home und Ihre Energiegeräte.
Wir sind hier, um Ihnen zu helfen, schnell und einfach das Beste aus Ihren Grus-Produkten herauszuholen.
Produkthandbücher und Installationsanleitungen
Intelligente elektrische Monitore
Intelligenter Wasserschutz
Intelligente Thermostate
Intelligente Sicherheitsüberwachung
Grus Smart Energy APPfür Ihre Geräte.
Take control with the App! Our free application allows you to monitor and manage your home security and energy systems in real time, wherever you are. One tap is all it takes to secure and optimize your home.
Der Schutz Ihrer Daten ist uns wichtig. Hier ist unsere
Android 10+
Für Android 10 und höher
iOS 12+
ForiOS 1und darüber
Finden Sie schnell Hilfe
Durchsuchen Sie unsere FAQs, um häufige Probleme mit nur wenigen Klicks zu lösen.
Ob Einrichtung, Fehlerbehebung oder Funktionstipps – hier finden Sie die Antworten.
So melden Sie sich an
Simply find the 'Sign Up' button at the top right of our website, then fill in some basic information including your email address, name, and a password. Once completed, click 'Submit' and your account will be created.
Produkteigenschaften
You can find the detailed information about each product on their respective product pages. This includes specifications, usage conditions, and product features.
Fehlerbehebung
Typically, your order will be shipped within 2-3 business days after your order has been confirmed. The delivery time will depend on your location.
Garantie und Service
Once your order has been shipped, we will email you the tracking number. You can use this number to check the delivery status of your items.
Welche Netzwerkumgebung benötigen Smart-Home-Produkte für einen ordnungsgemäßen Betrieb?
Our products work with most home network environments. You generally only need a functioning Wi-Fi network, as well as a compatible phone or electronic device.
I'm not very technical. Do you have a dedicated technical support team who can help me set up and solve problems?
Absolutely, we have a dedicated technical support team. They are enthusiastic and professional and can help solve any issues you may encounter.
Wie setze ich meine Smart-Produkte zurück, wenn ich umziehe?
If Wi-Fi AP name and password are not changed, it can be easily to migrate to anywhere without changes. Or else ou can refer to the product manual or the resources on our website to understand how to reset your devices. If you have any other questions or encounter difficulties, you can also contact our technical support.
Welche Betriebssysteme sind mit Ihrer Anwendung kompatibel?
Our application is compatible with iOS and Android systems. You can search and download it from the Apple Store or Google Play Store.
Welche Zahlungsmethoden akzeptieren Sie?
We accept a variety of payment methods, including credit cards, debit cards, PayPal, Apple Pay, and Google Pay.
Garantie und Rückgabe
At Grus, we stand behind the quality of our smart home energy and security products. Our comprehensive warranty ensures that your devices are protected against manufacturing defects. If you encounter any issues, our customer service team is ready to assist you with troubleshooting or initiating a return. We offer a straightforward return policy for products that do not meet your satisfaction, providing replacements or refunds as needed. For detailed warranty terms and return procedures, please visit our support page orKontaktieren Sie den Grus-Kundendienst.
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