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Support Center

Benötigen Sie Hilfe?

Find manuals, policies, and quick answers.

Spezifikationen & Downloads

Installation manuals and product documents by model.

Returns & Refunds

Learn about our 60-day return policy and refund process.

Warranty Information

Coverage details for your Grus products.

Grus Smart Energy APPfür Ihre Geräte.

Take control with the App! Our free application allows you to monitor and manage your home security and energy systems in real time, wherever you are. One tap is all it takes to secure and optimize your home.

Der Schutz Ihrer Daten ist uns wichtig. Hier ist unsere

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Android 10+

Für Android 10 und höher

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iOS 12+

ForiOS 1und darüber

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Finden Sie schnell Hilfe

Durchsuchen Sie unsere FAQs, um häufige Probleme mit nur wenigen Klicks zu lösen.

Ob Einrichtung, Fehlerbehebung oder Funktionstipps – hier finden Sie die Antworten.

So melden Sie sich an

Orders are typically shipped within 2–3 business days after confirmation. Delivery time depends on your location and carrier.

Produkteigenschaften

Once your order ships, you will receive a confirmation email with a tracking number. Use that number to check the delivery status on the carrier’s website.

Fehlerbehebung

This status means the label has been created and the package is awaiting carrier pickup or processing. Tracking updates may take 1–3 business days.

Garantie und Service

We offer a 60-day return policy. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Welche Netzwerkumgebung benötigen Smart-Home-Produkte für einen ordnungsgemäßen Betrieb?

Refunds are processed after the returned item is received and inspected. The amount will be returned to your original payment method.

Wie setze ich meine Smart-Produkte zurück, wenn ich umziehe?

Our products include a 12-month limited warranty covering manufacturing defects.

Welche Betriebssysteme sind mit Ihrer Anwendung kompatibel?

Most WiFi-enabled devices require a stable 2.4GHz WiFi connection during setup.

Which mobile operating systems are supported?

Our devices are compatible with iOS and Android via supported smart home applications.

If I move, how do I reset my device?

Please follow the reset instructions in the product installation manual available on the Specs & Downloads page.

Welche Zahlungsmethoden akzeptieren Sie?

We accept a variety of payment methods, including credit cards, debit cards, PayPal, Apple Pay, and Google Pay.

Contact Support

Response time: Within 1 business day

To help us assist you faster, please include:

• Order number

• Product model

• A short description of the issue

• Photos or short video (if applicable)