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Find manuals, return and warranty information, and quick answers before or after your purchase.
Warranty Information
View warranty coverage and support information for your Grus products.
Grus App Support
Use the Grus app to access supported device controls, status updates, and alerts for compatible products. Features may vary by model.
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Android 10+
Für Android 10 und höher
iOS 12+
For iOS 12 and above
Finden Sie schnell Hilfe
Browse quick answers about shipping, returns, app setup, payment, warranty, and device support.
When will my order ship?
Orders are typically shipped within 2–3 business days after confirmation. Delivery time depends on your location and carrier.
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. Use that number to check the delivery status on the carrier’s website.
Why does my tracking show “Label Created”?
This status means the label has been created and the package is awaiting carrier pickup or processing. Tracking updates may take 1–3 business days.
What is your return policy?
We offer a 60-day return policy. Customers are responsible for return shipping costs unless the item is defective or incorrect.
When will I receive my refund?
Refunds are processed after the returned item is received and inspected. The amount will be returned to your original payment method.
What warranty is included?
Our products include a 12-month limited warranty covering manufacturing defects.
What kind of Wi-Fi network do I need during setup?
Most WiFi-enabled devices require a stable 2.4GHz WiFi connection during setup.
Which mobile operating systems are supported?
Compatible products can be used with supported apps on iOS and Android devices.
How do I reset my device after moving or changing Wi-Fi?
Please follow the reset instructions in the product installation manual available on the Specs & Downloads page.
Welche Zahlungsmethoden akzeptieren Sie?
We accept a variety of payment methods, including credit cards, debit cards, PayPal, Apple Pay, and Google Pay.
Before You Contact Support
To help us assist you faster, please have your order number, product model, and a short description of the issue ready. Photos or a short video are helpful when applicable.
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