Grus.io Central de Suporte
Encontre respostas rápidas, guias fáceis e dicas úteis para sua casa inteligente e dispositivos de energia.
Estamos aqui para ajudar você a aproveitar ao máximo seus produtos Grus de forma rápida e simples.
Manuais de produtos e guias de instalação
Monitores Elétricos Inteligentes
Proteção Inteligente da Água
Termostatos inteligentes
Monitoramento de segurança inteligente
Câmera robótica inteligente para casa que pode ser percorrida a pé
CamNet-R1
Grus APLICATIVO de Energia Inteligentepara seus dispositivos.
Take control with the App! Our free application allows you to monitor and manage your home security and energy systems in real time, wherever you are. One tap is all it takes to secure and optimize your home.
Nós nos preocupamos com a proteção de dados. Aqui está o nosso
Android 10+
Para Android 10 e superior
iOS 12+
ForiOS 1e acima
Encontre ajuda rapidamente
Navegue em nossas perguntas frequentes para resolver problemas comuns em apenas alguns cliques.
Seja configuração, solução de problemas ou dicas de recursos, você encontrará as respostas aqui.
Como se inscrever
Simply find the 'Sign Up' button at the top right of our website, then fill in some basic information including your email address, name, and a password. Once completed, click 'Submit' and your account will be created.
Características do produto
You can find the detailed information about each product on their respective product pages. This includes specifications, usage conditions, and product features.
Solução de problemas
Typically, your order will be shipped within 2-3 business days after your order has been confirmed. The delivery time will depend on your location.
Garantia e Serviço
Once your order has been shipped, we will email you the tracking number. You can use this number to check the delivery status of your items.
Que tipo de ambiente de rede os produtos domésticos inteligentes precisam para funcionar corretamente?
Our products work with most home network environments. You generally only need a functioning Wi-Fi network, as well as a compatible phone or electronic device.
I'm not very technical. Do you have a dedicated technical support team who can help me set up and solve problems?
Absolutely, we have a dedicated technical support team. They are enthusiastic and professional and can help solve any issues you may encounter.
Se eu me mudar, como faço para redefinir meus produtos inteligentes?
If Wi-Fi AP name and password are not changed, it can be easily to migrate to anywhere without changes. Or else ou can refer to the product manual or the resources on our website to understand how to reset your devices. If you have any other questions or encounter difficulties, you can also contact our technical support.
Quais sistemas operacionais são compatíveis com seu aplicativo?
Our application is compatible with iOS and Android systems. You can search and download it from the Apple Store or Google Play Store.
Quais métodos de pagamento vocês aceitam?
We accept a variety of payment methods, including credit cards, debit cards, PayPal, Apple Pay, and Google Pay.
Garantia e Devolução
At Grus, we stand behind the quality of our smart home energy and security products. Our comprehensive warranty ensures that your devices are protected against manufacturing defects. If you encounter any issues, our customer service team is ready to assist you with troubleshooting or initiating a return. We offer a straightforward return policy for products that do not meet your satisfaction, providing replacements or refunds as needed. For detailed warranty terms and return procedures, please visit our support page orentre em contato com o Atendimento ao Cliente Grus.
Fornecedor de soluções de segurança e eficiência energética residencial
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