Grus.io 지원 센터
스마트 홈과 에너지 기기에 대한 빠른 답변, 쉬운 가이드, 유용한 팁을 찾아보세요.
저희는 여러분이 Grus 제품을 빠르고 간편하게 최대한 활용할 수 있도록 도와드립니다.
안드로이드 10 이상
Android 10 이상
iOS 12 이상
ForiOS 1그리고 그 이상
빠른 도움 찾기
FAQ를 탐색하여 몇 번만 클릭하면 일반적인 문제를 해결할 수 있습니다.
설정, 문제 해결, 기능 팁 등 궁금한 점이 있으면 여기에서 답변을 찾을 수 있습니다.
가입 방법
Simply find the 'Sign Up' button at the top right of our website, then fill in some basic information including your email address, name, and a password. Once completed, click 'Submit' and your account will be created.
제품 특징
You can find the detailed information about each product on their respective product pages. This includes specifications, usage conditions, and product features.
문제 해결
Typically, your order will be shipped within 2-3 business days after your order has been confirmed. The delivery time will depend on your location.
보증 및 서비스
Once your order has been shipped, we will email you the tracking number. You can use this number to check the delivery status of your items.
스마트홈 제품이 제대로 작동하려면 어떤 네트워크 환경이 필요할까요?
Our products work with most home network environments. You generally only need a functioning Wi-Fi network, as well as a compatible phone or electronic device.
I'm not very technical. Do you have a dedicated technical support team who can help me set up and solve problems?
Absolutely, we have a dedicated technical support team. They are enthusiastic and professional and can help solve any issues you may encounter.
이사를 하면 스마트 제품을 어떻게 재설정하나요?
If Wi-Fi AP name and password are not changed, it can be easily to migrate to anywhere without changes. Or else ou can refer to the product manual or the resources on our website to understand how to reset your devices. If you have any other questions or encounter difficulties, you can also contact our technical support.
귀하의 애플리케이션과 호환되는 운영 체제는 무엇입니까?
Our application is compatible with iOS and Android systems. You can search and download it from the Apple Store or Google Play Store.
어떤 결제 방법을 사용하실 수 있나요?
We accept a variety of payment methods, including credit cards, debit cards, PayPal, Apple Pay, and Google Pay.
보증 및 반품
At Grus, we stand behind the quality of our smart home energy and security products. Our comprehensive warranty ensures that your devices are protected against manufacturing defects. If you encounter any issues, our customer service team is ready to assist you with troubleshooting or initiating a return. We offer a straightforward return policy for products that do not meet your satisfaction, providing replacements or refunds as needed. For detailed warranty terms and return procedures, please visit our support page orGrus 고객 서비스에 문의하세요.