간편한 반품 및 지원: 문제 발생 시 번거로움 없는 해결책을 원하시면 저희에게 문의하세요.

grus.io 반품 및 환불 정책

발효일: 2024년 3월 26일

Thank you for shopping at Grus.io. This document governs all returns and exchanges of Grus IoT ltd. (“grus.io”) (as defined below). If, for any reason, you are not entirely satisfied with your purchase, we invite you to carefully review our Return and Refund Policy. Grus IoT ltd. reserves the right to modify this Return and Refund Policy in whole or in part at any time at its sole direction.

정의

반품 및 환불 정책의 목적상 다음과 같이 정의합니다.

• "제품"이란 grus.io에서 판매되는 모든 제품과 서비스를 의미합니다.
• "고객"이란 유통업체나 도매업체로부터 직접 구매하는 최종 사용자 고객을 의미합니다.
• “Company” (referred to as either "the Company," "We," "Us," or "Our" in this Agreement) refers to Grus.io, No 311, Nanqiao Rd, Fengxian
• "주문"이란 귀하가 당사로부터 제품을 구매하고자 하는 요청을 말합니다.
• "웹사이트"는 grus.io에서 접속 가능한 Grus.io을 의미합니다.
• “You” refers to the individual using our Service, or the company or legal entity on whose behalf such an individual is using the Service, as applicable.

Grus.io 반품 및 환불 정책은 무엇입니까?

We accept returns. You can return items purchased from Us within 60 days of the original purchase date, unless noted in our Return Policy Exceptions, and provided that they meet the following conditions:

• 제품이 사용되지 않았고 손상되지 않았습니다.
• 제품에는 영수증이나 구매 증빙서류가 있어야 합니다.

구매 후 60일 이상이 지난 경우에는 환불이나 교환이 불가능합니다.

반품 및 환불 절차

If your purchase is eligible for a return or exchange, please make sure that you follow the steps below to start the return process.

1. 알려주세요

   Please notify us as soon as possible of your intention to return or exchange an item. You can notify us:

   • 이메일: support@grus.io

   We will contact you via email if we have any questions or concerns regarding your Return & Refund request.

2. 다시 배송하세요

   The following does not apply to the sale of digital products. If you purchased a digital product or service, please proceed to Step 3.

   Please ship the item(s) back to Us. You are responsible for the cost and risk associated with shipping the returned item(s) so make sure you use a reliable shipping company. Ship the item you wish to return to the following address:

   We cannot be held responsible for items damaged or lost in transit, so please make sure you ask the shipping company for the proper tracking information when shipping your items.

3. 검사 및 환불

   Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. If you requested an exchange, we’ll ship the replacement item to your address within 24 hours of processing your return.

To follow-up on the status of your return or for any other questions of inquiries, please contact us at:

• 이메일: support@grus.io