ヘルプが必要ですか?
Find manuals, policies, and quick answers.
Grus スマートエネルギーアプリデバイス用。
Take control with the App! Our free application allows you to monitor and manage your home security and energy systems in real time, wherever you are. One tap is all it takes to secure and optimize your home.
当社はデータ保護を重視しています。
アンドロイド10+
Android 10以降の場合
iOSの12+
ForiOS 1以上
ヘルプをすばやく見つける
FAQ を参照して、数回クリックするだけで一般的な問題を解決してください。
セットアップ、トラブルシューティング、機能のヒントなど、ここで答えが見つかります。
サインアップ方法
Orders are typically shipped within 2–3 business days after confirmation. Delivery time depends on your location and carrier.
製品の特徴
Once your order ships, you will receive a confirmation email with a tracking number. Use that number to check the delivery status on the carrier’s website.
トラブルシューティング
This status means the label has been created and the package is awaiting carrier pickup or processing. Tracking updates may take 1–3 business days.
保証とサービス
We offer a 60-day return policy. Customers are responsible for return shipping costs unless the item is defective or incorrect.
スマートホーム製品が正常に動作するにはどのようなネットワーク環境が必要ですか?
Refunds are processed after the returned item is received and inspected. The amount will be returned to your original payment method.
引っ越した場合、スマート製品をリセットするにはどうすればいいですか?
Our products include a 12-month limited warranty covering manufacturing defects.
アプリケーションと互換性のあるオペレーティング システムはどれですか?
Most WiFi-enabled devices require a stable 2.4GHz WiFi connection during setup.
Which mobile operating systems are supported?
Our devices are compatible with iOS and Android via supported smart home applications.
If I move, how do I reset my device?
Please follow the reset instructions in the product installation manual available on the Specs & Downloads page.
どのような支払い方法が受け付けられますか?
We accept a variety of payment methods, including credit cards, debit cards, PayPal, Apple Pay, and Google Pay.
Contact Support
Response time: Within 1 business day
To help us assist you faster, please include:
• Order number
• Product model
• A short description of the issue
• Photos or short video (if applicable)