Grus.io サポートセンター
スマートホームやエネルギーデバイスに関する迅速な回答、簡単なガイド、役立つヒントを見つけてください。
私たちは、Grus 製品を最大限に活用できるよう、迅速かつ簡単にお手伝いします。
スマート電気モニター
スマートウォータープロテクション
スマートサーモスタット
スマート安全監視
Grus スマートエネルギーアプリデバイス用。
Take control with the App! Our free application allows you to monitor and manage your home security and energy systems in real time, wherever you are. One tap is all it takes to secure and optimize your home.
当社はデータ保護を重視しています。
アンドロイド10+
Android 10以降の場合
iOSの12+
ForiOS 1以上
ヘルプをすばやく見つける
FAQ を参照して、数回クリックするだけで一般的な問題を解決してください。
セットアップ、トラブルシューティング、機能のヒントなど、ここで答えが見つかります。
サインアップ方法
Simply find the 'Sign Up' button at the top right of our website, then fill in some basic information including your email address, name, and a password. Once completed, click 'Submit' and your account will be created.
製品の特徴
You can find the detailed information about each product on their respective product pages. This includes specifications, usage conditions, and product features.
トラブルシューティング
Typically, your order will be shipped within 2-3 business days after your order has been confirmed. The delivery time will depend on your location.
保証とサービス
Once your order has been shipped, we will email you the tracking number. You can use this number to check the delivery status of your items.
スマートホーム製品が正常に動作するにはどのようなネットワーク環境が必要ですか?
Our products work with most home network environments. You generally only need a functioning Wi-Fi network, as well as a compatible phone or electronic device.
I'm not very technical. Do you have a dedicated technical support team who can help me set up and solve problems?
Absolutely, we have a dedicated technical support team. They are enthusiastic and professional and can help solve any issues you may encounter.
引っ越した場合、スマート製品をリセットするにはどうすればいいですか?
If Wi-Fi AP name and password are not changed, it can be easily to migrate to anywhere without changes. Or else ou can refer to the product manual or the resources on our website to understand how to reset your devices. If you have any other questions or encounter difficulties, you can also contact our technical support.
アプリケーションと互換性のあるオペレーティング システムはどれですか?
Our application is compatible with iOS and Android systems. You can search and download it from the Apple Store or Google Play Store.
どのような支払い方法が受け付けられますか?
We accept a variety of payment methods, including credit cards, debit cards, PayPal, Apple Pay, and Google Pay.
保証と返品
At Grus, we stand behind the quality of our smart home energy and security products. Our comprehensive warranty ensures that your devices are protected against manufacturing defects. If you encounter any issues, our customer service team is ready to assist you with troubleshooting or initiating a return. We offer a straightforward return policy for products that do not meet your satisfaction, providing replacements or refunds as needed. For detailed warranty terms and return procedures, please visit our support page orGrusカスタマーサービスにお問い合わせください.