返品とサポートが簡単: 問題や手間のかからない解決策についてはお問い合わせください

grus.ioの返品・返金ポリシー

発効日: 2024年3月26日

Thank you for shopping at Grus.io. This document governs all returns and exchanges of Grus IoT ltd. (“grus.io”) (as defined below). If, for any reason, you are not entirely satisfied with your purchase, we invite you to carefully review our Return and Refund Policy. Grus IoT ltd. reserves the right to modify this Return and Refund Policy in whole or in part at any time at its sole direction.

定義

この返品および返金ポリシーでは、以下の定義を確立します。

• 「製品」とは、grus.io で販売されるすべての製品およびサービスのことを意味します。
• 「顧客」とは、販売代理店または卸売業者から直接購入するエンドユーザーの顧客を意味します。
• “Company” (referred to as either "the Company," "We," "Us," or "Our" in this Agreement) refers to Grus.io, No 311, Nanqiao Rd, Fengxian
• 「注文」とは、お客様が当社から製品を購入するリクエストを指します。
• 「ウェブサイト」とは、grus.io からアクセスできる Grus.io を指します。
• “You” refers to the individual using our Service, or the company or legal entity on whose behalf such an individual is using the Service, as applicable.

Grus.io の返品・返金ポリシーとは何ですか?

We accept returns. You can return items purchased from Us within 60 days of the original purchase date, unless noted in our Return Policy Exceptions, and provided that they meet the following conditions:

• 製品は使用されていないか、破損していません。
• 製品には領収書または購入証明書が必要です。

ご購入後60日以上経過した場合、返金・交換はお受けできません。

返品・返金手続き

If your purchase is eligible for a return or exchange, please make sure that you follow the steps below to start the return process.

1. 通知する

   Please notify us as soon as possible of your intention to return or exchange an item. You can notify us:

   • メール: support@grus.io

   We will contact you via email if we have any questions or concerns regarding your Return & Refund request.

2. 返送する

   The following does not apply to the sale of digital products. If you purchased a digital product or service, please proceed to Step 3.

   Please ship the item(s) back to Us. You are responsible for the cost and risk associated with shipping the returned item(s) so make sure you use a reliable shipping company. Ship the item you wish to return to the following address:

   We cannot be held responsible for items damaged or lost in transit, so please make sure you ask the shipping company for the proper tracking information when shipping your items.

3. 検査と返金

   Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. If you requested an exchange, we’ll ship the replacement item to your address within 24 hours of processing your return.

To follow-up on the status of your return or for any other questions of inquiries, please contact us at:

• メール: support@grus.io